Should you find that your SIM/handset has been lost or
stolen, it is important that you contact us immediately on (07) 3038
3068. We will arrange for a Replacement SIM to be issued to you and
place an outgoing bar on the service to prevent any further use. Alternatively,
you are able to log into your online account to disable Data, SMS and
Outgoing calls and order a SIM Replacement which will be shipped to
your nominated billing address, generally within 24 hours.
Corrie
Hi All!
Should you find that your SIM/handset has been lost or stolen, it is important that you contact us immediately on (07) 3038 3068. We will arrange for a Replacement SIM to be issued to you and place an outgoing bar on the service to prevent any further use.
Alternatively, you are able to log into your online account to disable Data, SMS and Outgoing calls and order a SIM Replacement which will be shipped to your nominated billing address, generally within 24 hours.
Hope this helps :-)
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