Our goods come with certain guarantees that cannot be excluded under the Australian Consumer Law, including that our goods are of acceptable quality. You are entitled to a replacement or refund for breach of a guarantee that is a major failure and may also be compensated for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods are not of acceptable quality and the failure does not amount to a major failure.
Please ensure you back up your data prior to sending any mobile phone back to us for assessment. You should be aware that any assessment of a mobile phone may result in a loss or corruption of data. Vaya is not liable to you for loss or corruption of data or content during the repair or replacement of your item, unless a guarantee applies that cannot be excluded under the Australian Consumer Law or Vaya has been negligent.

Dead on Arrival – please contact us as soon as you become aware of a product that fails to function upon arrival so that we can attend to your claim immediately.
Subject to any non-excludable guarantees under the Australian Consumer Law, Vaya excludes all other warranties and liabilities (other than as contained in this document).