Available to existing customers who have paid the $200 roaming bond prior to 1st April 2016. Unfortunately Live Connected no longer offer roaming services to new customers, or customers that have not previously paid the $200 roaming bond.
How much does Roaming cost?
When you make a call or send an SMS you will be charged the rate for the zone you are in. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or SMS to a Live Connected mobile in Australia. You pay Live Connected's zone rate for receiving calls in the country you are in, as below.
|Roaming Rates||Zone 1||Zone 2||Other [Sat , Aero & Marine]|
|National Voice Calls within the same country (per minute)||$2.00||$4.00||$8.00|
|International Voice Calls outside the country you are in (per minute)||$2.00||$4.00||$8.00|
|To receive Voice Calls (per minute)||$2.00||$4.00||$8.00|
|National Video Calls within the same country (per minute)||$2.00||$4.00||$8.00|
|International Video Calls outside the country you are in (per minute)||$2.00||$4.00||$8.00|
|To receive Video Calls (per minute)||$2.00||$4.00||$8.00|
|Connection Charge (per outgoing Voice and Video call)||$0.00||$0.00||$0.00|
|SMS to an Australian number (per 160 characters)||$1.00 fee + standard SMS rate||$2.00 fee + standard SMS rate||$2.00 fee + standard SMS rate|
|SMS to a non-Australian number (per 160 characters)||$1.00 fee + standard SMS rate||$2.00 fee + standard SMS rate||$2.00 fee + standard SMS rate|
|To receive SMS||$0.00||$0.00||$0.00|
|MMS to an Australian number (per message)||Standard MMS rate + $0.10/10KB per 10KB||Standard MMS rate + $0.20/10KB||Standard MMS rate + $31.00/1MB|
|MMS to a non-Australian number (per message)||Standard International MMS rate + $0.10/10KB||Standard International MMS rate + $0.20/10KB||Standard International MMS rate + $31.00/1MB|
|To receive MMS (per message)||$1.00/1MB||$2.00/1MB||$31.00/1MB|
|GPRS / 3G Data (View GPRS and 3G partner networks)||$0.01 per 10KB||$0.02 per 10KB||$0.32 per 10KB|
All rates listed in $AUD. Voice & Video Calls rates are shown per minute and charged with an initial increment of 60 seconds and per 30 seconds thereafter.
Data is charged in 10KB increments. To send or receive an email may use about 20 KB, this can cost about $0.80. A Facebook page is about 30 KB, this can cost around $1.20. One minute of streaming video may use about 1MB, this can cost around $41.20. These figures are based on an average mobile internet page or email and will depend on the handset type.
|Zone 1||Zone 2|
BOSNIA & HERZEGOVINA
PAPUA NEW GUINEA
TRINADAD & TOBAGO
UNITED ARAB EMIRATES
Please check your device specifications with your device supplier for compatibility. Some handsets may not be supported by all networks. 3G requires compatible mobiles/devices to use GPRS and 3G data. To make and receive video calls, both calling and receiving parties require a 3G mobile and must be located in a 3G coverage area on a network that supports video calling.
Can I use my mobile while on a cruise?
You can use your mobile services onboard maritime vessels while the ship is at sea. When you make a call, send an SMS or use data services you will be charged the Roaming rate for the zone of Maritime (Other [Sat , Aero & Marine]). Once the ship reaches port, you can connect to the local network at which point you will be charged the Roaming rate for the country you are in. To find which cruise can you use your mobile, you may access www.mcp.com; www.cellularatsea.com; www.siminn.co.uk and www.seanet.se.
All browsing, downloading, application updates or use of email on your mobile outside Australia will incur data charges of $0.40 per 10 KB. How to turn off Data iPhones: Setting > General > Network > Data > ON/OFF Android: Settings > Wireless and network > Mobile networks > Data (check/uncheck). BlackBerry Bold and Torch: 1. Select: Manage Connections from the Blackberry Menu Page 2. Select: Mobile Network Options 3. Select: Data Services 4. to turn on or turn off data service when roaming, change the While Roaming field.
Using VoiceMail overseas
To access your Voicemail overseas, call +61 411 000 321 or text A to "321". Standard charges apply.
Is Global Roaming available on my Live Connected service?
Yes, simply call us or login to your 'My Account' online to activate Global roaming. Live Connected do require a $200 bond payment from a nominated credit card in order to activate Global Roaming.