Support Centre

Tips & Tricks 0

Feature Requests 2

• Billing suggestions
  Posted by Gary Vogel, about 5 years ago ,

  Last Reply by Quoc Do about 5 years ago
• Parental Control
  Posted by Kim Law, about 5 years ago ,

  Last Reply by Benjamin Close about 5 years ago

Lost SIM & PUK codes 0

My Usage 0

My Plan 1

• What appears on my bill when I do a plan change
  Posted by Le Khanh Luong, about 5 years ago ,

  Last Reply by Roshan Mahanama about 5 years ago

How-to Guide 17

• How to report Lost/Stolen SIM
  Posted by Corrie, almost 4 years ago
• Problems with mms
  Posted by Thinkmick, over 1 year ago ,

  Last Reply by Claudia over 1 year ago
• Troubles with MMS
  Posted by Yoonsang Song, over 3 years ago ,

  Last Reply by Corrie over 1 year ago
• I need a new micro sim replacement for my sim card as I've upgraded to an iPhone 5s
  Posted by Chupz, almost 2 years ago ,

  Last Reply by Corrie over 1 year ago
• New samsung s4 no network connection
  Posted by Katythomson1, almost 2 years ago ,

  Last Reply by Aiko almost 2 years ago
See all 17 topics

4G Plans 2

• 4G For You
  Posted by Owen Childs, over 4 years ago
• What is 4G / 4G FAQs
  Posted by Owen Childs, over 4 years ago

My Bill 3

• 124937 or 124yes cost
  Posted by Stephen Barrington, almost 4 years ago ,

  Last Reply by Corrie almost 4 years ago
• When do I receive and pay my bill
  Posted by Roshan Mahanama, over 5 years ago ,

  Last Reply by zane kahn over 4 years ago
• What is Pro-rata billing?
  Posted by Roshan Mahanama, over 5 years ago ,

  Last Reply by Alex Daglas almost 5 years ago

Community Questions and Answers 9

• Unable to port number to new network provider
  Posted by Erica Chung, over 1 year ago ,

  Last Reply by Corrie over 1 year ago
• Completed signup, how do I know my sim is being delivered?
  Posted by Uttietang, over 3 years ago ,

  Last Reply by Aiko over 2 years ago
• LC service is actually pretty good
  Posted by Ian Pope, over 3 years ago ,

  Last Reply by Corrie over 3 years ago
• Optus to Optus
  Posted by AARON COOPER, over 3 years ago ,

  Last Reply by Corrie over 3 years ago
• Stolen phone
  Posted by Tom Batty, over 3 years ago ,

  Last Reply by Corrie over 3 years ago
See all 9 topics

Handset Sales 1

• Handset plans?
  Posted by Darin Sullivan, about 4 years ago ,

  Last Reply by Corrie over 3 years ago

Ideas 4

• add date updated to used data gauge
  Posted by Chris Yates, almost 2 years ago ,

  Last Reply by Aiko almost 2 years ago
• Vaya / LC APN Knowledgebase
  Posted by Offer.steve, over 3 years ago ,

  Last Reply by Siniva Fepuleai almost 3 years ago
• SMS notifications of usage
  Posted by Roshan Mahanama, over 4 years ago ,

  Last Reply by Corrie almost 4 years ago
• Caller ID Blocking
  Posted by Jasmine Berger, about 5 years ago ,

  Last Reply by Roshan Mahanama over 4 years ago

My Call and Data Rates 44

• How do I add another 1gb to my data limit?
  Posted by Trent Matthes, almost 2 years ago ,

  Last Reply by Corrie almost 2 years ago
• Large (Series I) Call & Data Rates
  Posted by Michael Bratych, about 3 years ago ,

  Last Reply by Siniva Fepuleai about 3 years ago
• Pioneer Heavy (Series I) Call & Data Rates
  Posted by Michelle, over 3 years ago
• Pioneer Heavy + (Series II) Call & Data Rates
  Posted by Michelle, over 3 years ago
• Pioneer Heavy + (Series III) Call & Data Rates
  Posted by Michelle, over 3 years ago
See all 44 topics